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NESREENMagazine

Leadership and Difficult Conversations: Giving Feedback Is Itself a Skill

Difficult conversation is managed not by avoidance but by structure. SBI formula: Situation-Behavior-Impact — facts, not emotion.

By Nesreen · 15 August 2026 · 3 min read

Leadership
Photo by Kvalifik on Unsplash

SBI: Situation, Behavior, Impact. Example: 'In yesterday's meeting (S) your tone was sharp (B), the team became tense (I).'

Tags

  • Leadership
  • Feedback
  • Team
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